Frequently Asked Questions
Our dolls are crafted from high-quality, medical-grade Silicone or TPE, ensuring a realistic feel, durability, and safety. These materials are easy to clean and maintain for long-term use.
Once your order is shipped, delivery typically takes 7-15 business days, depending on your location. You will receive a tracking number to monitor your package in real time.
Yes, we prioritize your privacy. All orders are shipped in plain, non-branded packaging with no indication of the contents. We also work with logistics partners who adhere to strict confidentiality agreements.
Absolutely! We offer extensive customization options, including body type, skin tone, hair color, eye color, and more. You can mix and match features to create a doll that matches your preferences.
To maintain your doll’s condition, we recommend cleaning it with mild soap and water after use. Store it in a cool, dry place, preferably using a body hook to hang it, which helps preserve its shape and prolong its lifespan.
Due to the personalized nature of our products, returns are not accepted unless the item is defective or significantly different from what was ordered. Please contact our support team at [email protected] for assistance.
Yes, our dolls are made from body-safe, non-toxic materials like medical-grade silicone and TPE. They are designed for safe and hygienic use with proper care and cleaning.
Yes, we provide free worldwide shipping to most countries. Delivery times may vary depending on your location and customs processing. Contact us for specific details about your region.
After your order ships, you’ll receive an email with a tracking number. You can use this number on our “Track Your Order” page to check the status of your package. Note that international shipments may take a few days to update in the system.
We’re here to help! If you encounter any issues, please reach out to our customer support team at [email protected]. We strive to resolve any concerns promptly and ensure your satisfaction.