Last Updated: August 22, 2025

At Momedoll, we are dedicated to delivering high-quality sex dolls while prioritizing your privacy and satisfaction. Due to the intimate and customized nature of our products, we maintain a strict no-return policy. This Returns and Refunds Policy outlines the limited circumstances under which refunds may be considered and addresses hygiene, customization, and order cancellation. Please read this policy carefully before making a purchase.

1. No Returns Policy

Momedoll does not accept returns for any sex dolls under any circumstances due to the following reasons:

  • Hygiene Concerns: Our products are intimate in nature and designed for personal use. Once a product is delivered, opened, or used, it cannot be returned due to strict hygiene and safety standards, as it cannot be resold or reused.
  • Customized Products: Many of our sex dolls are custom-made based on your specific preferences (e.g., design, features, or materials). These products are unique to your order and cannot be returned, as they are not suitable for resale.
  • Order Cancellation: Orders may only be canceled before production begins. Once production starts (within 1 business day of order confirmation), cancellations are not permitted due to the custom manufacturing process. To request a cancellation, contact [email protected] immediately after placing your order. If approved, cancellations may be subject to non-refunded third-party payment processor fees (see Refund Policy below).

All sales are final, except in the specific refund cases outlined below. We encourage you to carefully review product descriptions, customization options, and order details before purchasing.

2. Refund Policy

Refunds are only available under the following exceptional circumstances:

  • Defective Products: If your sex doll arrives with a manufacturing defect (e.g., structural damage not caused by use), you may be eligible for a refund. You must notify us within 7 business days of delivery by emailing [email protected] with your order number, a detailed description of the defect, and clear photos of the issue.
  • Incorrect Orders: If you receive a product that does not match the specifications you ordered (e.g., wrong customization or model), you may request a refund. Contact us within 7 business days of delivery with your order number and evidence of the discrepancy.
  • Non-Delivery: If your order does not arrive within a reasonable timeframe after the estimated delivery period, and we confirm it is lost in transit, you may be eligible for a refund or replacement at our discretion.

Refund Process

  1. Contact Us: Email [email protected] within 7 business days of delivery (or expected delivery for non-delivery cases) with your order details and supporting evidence (e.g., photos of defects or incorrect items).
  2. Review: We will review your request and may request additional information to verify the issue. If approved, we will provide instructions for next steps.
  3. Refund Issuance: If approved, refunds will be issued to the original payment method within 10 business days of approval. Since our pricing includes shipping and taxes, the refund will cover the purchase price, but third-party payment processor fees (e.g., credit card or payment platform fees) are non-refunded, as these fees are not recoverable by Momedoll. For approved cancellations before production, the same non-refunded fee policy applies.

Customized products, used products, or products damaged due to improper handling are not eligible for refunds under any circumstances.

3. Production and Delivery

  • Production Time: Each sex doll is crafted with care, and production takes approximately 20 business days from the date your order is confirmed.
  • Delivery Time: Delivery times vary depending on your location and international logistics conditions. Factors such as customs processing or carrier delays may affect delivery. We use discreet packaging to ensure your privacy during shipping.
  • Non-Delivery: If your order has not arrived within a reasonable timeframe after the estimated delivery period, contact us at [email protected] to investigate. We will work with our shipping partners to resolve the issue and, if confirmed lost, offer a refund or replacement.

4. Discreet Handling

We understand the sensitive nature of our products. All orders are shipped in discreet packaging to protect your privacy. Any communications regarding refunds or issues will be handled with the utmost confidentiality.

5. Contact Us

If you have questions or need assistance with a refund request, please contact us at:

Momedoll
Email: [email protected]

6. Changes to This Policy

We may update this Returns and Refunds Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Thank you for choosing Momedoll. We are committed to providing a high-quality, discreet, and respectful experience.