Privacy Policy

Last Updated: August 22, 2025

At Momedoll, we understand the sensitive nature of our products and are deeply committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, create an account, or purchase our physical dolls. Please review this policy carefully. If you do not agree with its terms, please refrain from accessing our site or using our services.

1. Information We Collect

We collect information to provide a discreet and secure shopping experience. The types of information we may collect include:

Personal Information

Contact Information: Name, email address, phone number, or shipping address provided during account creation, purchases, or customer support inquiries.
Payment Information: Billing details, such as credit card numbers or other payment method information, processed securely through trusted third-party payment processors.
Account Information: Username, password, purchase history, and preferences associated with your Momedoll account.
Order Details: Information about the products you purchase, including product specifications or customization options, to fulfill your order.

Non-Personal Information

Browsing Data: IP address, browser type, operating system, and pages visited on our website, collected via cookies or similar technologies to enhance your experience.
Usage Data: Interactions with our website, such as clicks, time spent on pages, or product views, to improve our services.
Device Information: Details about the device used to access our site, including device type and unique identifiers.

2. How We Use Your Information

We use your information to provide a seamless and private experience, including:

Processing and fulfilling orders, including customization, shipping, and payment processing with utmost discretion.
Managing your account, including authentication, order history, and personalized preferences.
Communicating with you about your account, orders, or customer support requests in a secure and confidential manner.
Improving our website, products, and services based on user behavior and feedback.
Sending promotional materials, newsletters, or offers, if you explicitly opt in to receive them.
Preventing fraud, enhancing security, and complying with legal obligations while prioritizing your privacy.

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

Service Providers: With trusted third-party vendors (e.g., payment processors, shipping companies) who assist in operating our website or delivering your orders. These providers are bound by strict confidentiality agreements to ensure your information remains private.
Legal Requirements: When required by law, such as to comply with a subpoena or protect the rights, property, or safety of Momedoll, our users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with safeguards to maintain confidentiality.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site performance, and personalize content. These technologies help us understand how you interact with our site without compromising your privacy. You can manage cookie preferences through your browser settings, but disabling cookies may limit site functionality.

5. Data Security

We implement robust security measures, including encryption and secure protocols, to protect your sensitive information from unauthorized access, loss, or misuse. Given the private nature of our products, we prioritize discreet packaging and secure data handling. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

You have control over your personal information. Your rights include:

Access and Update: Request access to or correction of your personal information stored in your account.
Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link in our communications.
Delete: Request deletion of your personal information or account, subject to legal or contractual obligations.
Cookies: Adjust browser settings to refuse cookies or receive alerts when cookies are sent.

To exercise these rights, contact us at [email protected]

7. Third-Party Links

Our website may include links to third-party sites, such as payment processors or shipping partners. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before engaging with them.

8. Children’s Privacy

Our services are strictly intended for individuals 18 and older, given the nature of our products. We do not knowingly collect personal information from anyone under 18. If we learn such information has been collected, we will promptly delete it.

9. International Users

Momedoll operates globally. If you are located outside our home country, your information may be transferred to and processed in countries with different data protection laws. By using our services, you consent to this transfer, with assurances of secure and discreet handling.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.