At Momedoll (momedoll.com), we are committed to providing fast, secure, and discreet shipping services for all our customers. Privacy is our top priority, and we ensure every order is handled with the utmost confidentiality. Below are the details of our shipping policy. For any questions, please contact our customer service at [email protected].

1. Shipping Areas

  • We offer worldwide shipping to most countries, including the United States, Canada, European Union countries (including the United Kingdom), Australia, Japan, South Korea, and other regions.
  • Restricted Areas: We do not ship to Islamic countries (e.g., Saudi Arabia, UAE), India, Brazil, Pakistan, or regions affected by war or conflict (e.g., parts of Ukraine).
  • Legal Compliance: Please ensure that importing adult dolls is permitted in your country. We are not responsible for orders refused or seized due to local laws.

2. Shipping Times

Shipping times include production and delivery periods, typically totaling 3-6 weeks, depending on customization.

  • Production Time:
    • In-Stock Dolls: 1-3 business days.
    • Custom-Made Dolls: 2-4 weeks, depending on materials, size, and accessories. Production may extend by 1-2 weeks during peak periods (e.g., Chinese New Year).
    • For custom orders, we provide factory photos for confirmation before shipping (applicable to 95% of custom orders).
  • Delivery Time:
    • Asia: 5-10 business days.
    • United States: 7-12 business days.
    • Europe: 10-20 business days.
    • Global average total delivery time: 3-5 weeks.
  • Delays: Weather, holidays, or customs processing may cause delays of 1-2 weeks. We will notify you via email if delays occur.

3. Shipping Methods & Costs

  • Free Shipping: All orders include free global shipping via trusted carriers (e.g., UPS, FedEx, DHL). No hidden fees apply.
  • Tracking: Once your order ships, we will email you a tracking number for real-time updates on the carrier’s website (UPS, FedEx, or DHL).
  • Signature Requirement: Most orders require an adult signature upon delivery to ensure security.

4. Privacy & Packaging

Your privacy is our priority, and we guarantee 100% discretion:

  • Packaging: All dolls are shipped in sturdy, moisture-proof brown cardboard boxes with no external logos or references to the contents. Boxes are labeled as “mannequin” or “art sculpture” to avoid attention from customs or neighbors.
  • Discreet Billing: Charges appear on your statement as neutral descriptions (e.g., “toy accessories” or “home goods”), with no mention of adult products.

5. Customs & Duties

  • Duty-Free Experience: We cover all import duties, taxes, and customs clearance fees, ensuring a hassle-free delivery.
  • Customs Inspections: Customs may inspect packages, but our neutral declarations minimize scrutiny. If a package is seized, we will assist with claims but cannot offer refunds.
  • Accurate Information: Please provide a complete address and contact number to facilitate smooth customs clearance.

6. Damage, Loss, or Delays

  • Damaged Items:
    • Major Damage: Contact us immediately with photos, and we will arrange a replacement (dolls must be unused).
    • Minor Damage: We provide free repair kits.
  • Lost Packages: If tracking shows delivery but you haven’t received your order, contact the carrier to file a claim. We will assist in resolving the issue.
  • Return Policy: Unused dolls may be eligible for returns (see our Return Policy for details). Damaged items after shipping are not eligible for refunds.

7. Special Requests

  • Weekend/Specific Time Delivery: Note your preference at checkout, and we will inform the carrier.
  • Self-Pickup: Available in select regions at local post offices.
  • Bulk/Wholesale Orders: Shipping times remain the same; please contact us for logistics details.

Note: This policy may be updated due to changes in logistics or international events. Please check regularly for updates. All orders are restricted to customers aged 18+. We reserve the right to refuse orders that violate laws.

Questions? Contact us at [email protected]. Our 24/7 support team is here to ensure a seamless experience.